Hi HubSpot Community,
I’m facing an issue where I can see full email threads inside a ticket, but in the Inbox, I can’t see the client’s replies. The ticket was generated when a Customer Partner (CP) forwarded an client’s email to support. Now, the ticket is correctly associated with the client’s contact and company, but the full conversation isn’t visible in the Inbox—only in the ticket.
Any ideas on how to resolve this? Has anyone experienced a similar issue?
Thanks in advance!
